30-day money-back guarantee
Sync (operated by Hedge Financial Group, LLC) offers a 30-day money-back guarantee on every paid subscription. If you are not satisfied with Sync Premium for any reason, you can request a full refund within 30 days of your purchase date and we will process it — no questions asked.
How to request a refund
All Sync purchases are processed by our reseller, Paddle.com, which is the Merchant of Record for our subscriptions. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or email us at billing@sync-me.app and we will coordinate with Paddle on your behalf.
Subscription cancellations
You can cancel your Sync Premium subscription at any time from the Billing page in your Sync settings or from your Paddle receipt. Cancelling stops the next renewal; your Premium features remain available until the end of the current billing period. Cancellations outside the 30-day refund window are not automatically refunded, but you can still contact us to discuss unusual circumstances.
Free trial
Sync Premium includes a 14-day free trial. You will not be charged during the trial and can cancel at any time before it ends. If the trial converts to a paid subscription, the 30-day refund window above still applies from the first charge.
Chargebacks and disputes
Please contact us or Paddle first — we would much rather refund you directly than go through a chargeback. Paddle's Refund Policy also applies to all transactions.
Contact
Questions about billing or refunds? Email billing@sync-me.app.